Job Description Overview: The position of Customer Service Representative performs a variety of important customer-focused responsibilities and is essential in helping coordinate customer support activities within The Teff Company.
Key Roles and Responsibilities:
- Provide exceptional customer service experience for all customers
- Respond to customer incoming inquiries in a timely, friendly and professional manner
- Develop and maintain knowledge and familiarity of all products
- Identify customers’ needs, clarify information, and provide solutions and/or alternatives
- Create, process and manage sales orders, invoices, payments and returns
- Coordinate scheduling orders and shipments with Production and Logistics Teams
- Document customer complaints in CRM and drive to resolution according to service level targets
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Collaborate with Marketing and Sales to process sample orders and facilitate marketing event transaction entry
- Manage, maintain and organize multiple email accounts daily effectively and efficiently
- Contribute to maintenance of customer data
- Route calls and emails as necessary to appropriate team members
- Other related tasks and duties, as agreed
Skills and Experience:
- 1-2 year’s customer service experience
- Excellent verbal and written communication skills, including strong phone contact handling skills
- Customer orientation and ability to adapt and respond to different types of personalities
- Experience working in a multi-lingual, multi-cultural environment; Amharic language skills a plus
- Strong organizational skills and attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work well independently and within a team
- A patient and empathetic attitude
- Self-motivated, curious and comfortable with ambiguity typical of a small, growing company
- Proficiency with Microsoft Office Suite and familiarity with ERP/CRM systems preferred
- College degree preferred
Job Location: Boise, ID
Position Type: Full Time
Required to Travel: N/A
Preferred Experience: 1-2 years
Classification: Non-Exempt
Work Schedule: M-F; regular business hours; onsite
Compensation and Benefits: The Teff Company offers a competitive salary, depending on experience. We provide three weeks’ paid time off to start (PTO); PTO then increases based on years of service. Benefits include a comprehensive package for medical, dental, vision, EAP services and a retirement plan; coverage begins on the first of the month following 60 days of employment. Company perks may include teff products and baked goods, field visits, staff luncheons and the opportunity to learn more about teff and its cultural value and nutritional profile.
Application Instructions: Please submit a resume and cover letter via email with ‘Customer Service Representative’ in the subject line to: teffjobs@teffco.com. We will not be accepting phone calls for applications; we will be reaching out to qualified applicants selected for an interview.
