We are not able to accept product returns but offer refunds and/or replacements on a case-by-case basis when reported within 30 days of receiving your product.
If you purchased the product from our website, contact Customer Service at 888-822-2221, Monday through Friday 8 AM – 5 PM MT or email orders@teffco.com with your order number and the reason you are unhappy with the product.
If you purchased the products from somewhere other than our website, and are dissatisfied, please take the item with the receipt back to the retailer. Products purchased through Amazon must be refunded by Amazon. You may also email us at orders@teffco.com to report any issues.
If you received only part of your order: Partial refunds will be issued for the number of items not received.
If you received the wrong items: If you received the wrong items, please contact Customer Service with your order number and the details of the item(s) received. We can offer either a replacement or a refund for the verified wrong items received.
If your order was damaged: If your item(s) arrive damaged, please do not discard until written authorization is received by a Customer Service Rep. Any order received as damaged requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund or credit.
If your order went to an undeliverable address: You are responsible for entering your billing and shipping details correctly and verifying that they are correct prior to finalizing your order. Therefore, any order flagged for reasons below will not be fully refunded.
• Return to Sender
• Moved-Unable to Forward
• Insufficient Address
• No Such Number
• Unknown
